Privacy Policy-Clients

What this policy means

This privacy policy explains how D’Well and its allied organisations handle your personal information and data when you become a client/partner to our market research studies.

For whom it applies

This privacy policy applies to all the products, services and websites offered by D’Well and their affiliates, except where otherwise noted. We refer to those products, services and websites collectively as the “services” in this policy.

Our Policy

D’Well Research is committed to protecting the privacy of all information; we collect from our clients. This policy applies to all the client/partner information that is collected or used in the conduct of our business. The policy covers and applies to all client information stored at any D’Well Research facility or on any D’Well research network. Anyone who has access to such information or data has to follow this policy.

Client information

We treat all data and information collected from clients as confidential and uses this information to fulfil our contracts and obligations to them. We keep client information safe and prevent the misuse and any illegal disclosure of it by our employees, staff members or third parties.

Protecting personal information:

We protect and safeguard information provided by clients. We don’t sell, disclose or publish any information. We disallow selling such data to third parties without client permission. We hold all personal data securely – in our place for analysis purpose; we don’t keep personal information or survey data for more than 90 days after compiling the report. We keep the report only for reference purpose after 90 days. D’Well, its sister concerns or clients are the owners of survey data and all personal information. At the request of clients/partners, we provide access to the information collected from them. We may correct any information that is wrong or inaccurate or have the personal information deleted.

Data and Information security

We take all proper physical, electronic and procedural security measures to protect client data and information. We secure your data on electronically secure computers managed by technical and security team with regular checking upgrading,mock drills, apart from our annual security analysis with the help of security vendors. All physical locations are safe with biometric access control systems control systems surveillance cameras and intrusion detection sensors.

Backup data security:

The backup data is stored is safely and securely in our own premises and the same procedure above is maintained for electronic security and the physical locations are safe with biometric access control systems, surveillance camera and intrusion detection sensors.

Security incident management:

Following are the high-level activities performed within the security incident management process

  • Notification and receipt of an incident
  • Verification of incident Reporter’s authority
  • Incident recording and classification
  • Incident assignment/routing
  • Incident diagnosis and resolution
  • Functional and Hierarchical Escalation
  • Escalation and Follow-up
  • Problem record generation
  • Updating client about progress
  • Close incident record
  • Client Satisfaction survey
  • Reporting and Analysis
  • Incident Report Generation

Information security

We take all proper physical, electronic and procedural security measures to protect client data and information.

Data processing

D’Well research analyses data based on logical, empirical, statistical or psychological approach and presented in our report without disclosing Identity.

Access to client data:

We do not entertain any access requests from any user unless he has taken permission from the client and is provided by us with a USER ID and PASSWORD for access.

Reports usage

We do not disclose the reports to third parties, we share with client for usage in present or future strategies.

What this policy means

Our Research studies are conducted based on code and conduct of ESOMAR, MRA, AMSRS and EphMRA based on client’s requirement and objectives of project. If you have any doubts & concerns about our use of personal or client information, please contact by mail at

Changes in Privacy policy

We may update this policy from time to time by posting a new version on the D’Well Research Website. Please refer to this policy regularly. If we decide to use your data in any other manner than stated before, we will approach via mail or telephone for your consent.

Please contact Managing Director of DoWell in if you have any doubts and concerns.

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